We only apply exchanges for defective or damaged garments and items as long as the exchange is requested within 30 days of receiving the product. You must send a copy of the purchase invoice. Requests received after 30 days will not be accepted. The change must be requested from Customer Service by email to besamebusinessgroup@gmail.com and contact the Bésame Business Group WhatsApp line (1) 407 257 8660 from Monday to Friday from 8:00 a.m. to 5:00 p.m. 00 p.m. Saturdays from 8:00 am to 12:00 pm or through our website www.besame.com in the form in the Contact us section. It is necessary to provide proof of purchase invoice. In addition, it is necessary to provide whenever there is a return, an email to make the respective notifications.

*Product that is purchased in Offer or Discounts has no change.

Our return policy is 5 days from receipt of the product. For a return to be applicable, the product/garment must be returned in the same conditions in which it is received, such as packaging and labels; It must keep the original packaging and not have been used. Bésame Business Group reserves the right to accept changes and returns with prior analysis of the case. You must attach a copy of the invoice or the original and send the garment or item to Medley, Florida, 33166, Bésame Business Group WhatsApp line (1) 407 257 8660. Provide an email to make the respective notifications.

*Product that is purchased in Offer or Discounts has no change.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days of receipt of your return.

Our garments have a 30-day guarantee from the moment you receive the product. In the event of a warranty claim, our quality department will proceed to review it and determine the problem. In the event that the garment can be repaired, it will be done or otherwise it will be changed. The warranty claim must be requested from Customer Service by email to besamebusinessgroup@gmail.com and contact the Bésame Business Group WhatsApp line (1) 407 257 8660 Monday through Friday from 8:00 a.m. to 5:00 pm, Saturdays from 8:00 am to 12:00 pm or through our website www.besameusa.com using the form in the Contact Us section. It is necessary to provide proof of purchase invoice.